Frequently Asked Questions

Bringing Comprehensive Healthcare To The People

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What We Offer

Casualty

Maternity

Pharmacy

Dental Surgery

Radiography

Laboratory

Ambulance

Medical Scheme

Frequently Asked Questions - FAQ

Each department is staffed by qualified professionals dedicated to providing quality care and support to patients. Whether you need routine medical services, emergency care, diagnostic imaging, or pharmacy assistance, these departments work together to ensure comprehensive healthcare delivery.

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Casualty
  1. What conditions does the Casualty Department handle?
    We handle medical emergencies such as trauma, fractures, chest pain, burns, and other acute conditions.
  2. Is the Casualty Department open 24/7?
    Yes, our Casualty Department operates 24 hours a day, 7 days a week.
  3. Do I need an appointment to visit Casualty?
    No appointment is needed. We accept walk-ins for all emergencies.
  4. Do you have emergency doctors on-site?
    Yes, we have trained medical officers and nurses available around the clock.
  5. Is ambulance service available for emergencies?
    Yes, we provide ambulance services for emergency pick-up and transfer.
  6. How do I contact the Casualty Department in an emergency?
    Please call our number listed on our website 
  7. Do you treat children in the Casualty Department?
    Yes, we are equipped to handle pediatric emergencies.
  8. What should I bring during a casualty visit?
    Bring identification, any known medical records, and current medications if possible.
  9. Do you accept medical aid in the Casualty Department?
    Yes, we accept most medical aid schemes. Please check with our admin team.
  10. Can you stabilize and refer serious cases?
    Yes, we provide initial treatment and stabilize patients for referral when necessary.
  1. Do you offer antenatal care services?
    We provide comprehensive antenatal care, including checkups, nutritional advice, and ultrasound scans.
  2. Can I give birth at your facility?
    Yes, we offer safe delivery services, including normal deliveries and C-sections when necessary.
  3. Do you provide postnatal care?
    We offer postnatal checkups, breastfeeding support, and newborn health assessments.
  4. What should I bring when coming for delivery?
    We recommend bringing maternity gowns, baby clothes, diapers, and any prescribed medication.
  5. Are pain management options available during labor?
    Yes, we provide various pain relief options, including epidurals and natural pain management techniques.
  6. Do you handle high-risk pregnancies?
    Yes, our team is trained to manage high-risk pregnancies with specialist consultations.
  7. Do you accept medical aid for maternity services?
    Yes, we accept various medical aid schemes. Please confirm with our reception.
  8. How soon should I book for delivery?
    We recommend booking as early as possible to ensure proper planning and care.
  1. Do you offer general dental checkups?
    Yes, we provide routine dental examinations and preventive care.
  2. Do you perform tooth extractions?
    Yes, we perform both simple and surgical extractions.
  3. Do you handle dental emergencies?
    Yes, we provide emergency dental care, including pain management.
  4. Do you perform root canal treatments?
    Yes, we offer root canal therapy to save damaged teeth.
  5. Do you accept dental medical aid?
    Yes, we accept several medical aid plans for dental procedures.
  6. Can I book an appointment online?
    You can schedule dental appointments by phone or WhatsApp.
  1. What types of tests are performed in your lab?
    We perform blood tests, urine tests, stool analysis, hormone levels, infection screens, and more.
  2. Do I need an appointment for lab tests?
    Appointments are preferred, but walk-ins are welcome.
  3. How long do lab results take?
    Basic tests take a few hours to a day; specialized tests may take longer.
  4. Can I get tested without a doctor’s referral?
    Some tests may require a referral; consult our lab team.
  5. Do you accept medical aid for lab tests?
    Yes, we work with various medical aid providers.
  6. Are fasting blood tests available?
    Yes, please follow the instructions provided by your doctor or lab technician.
  7. Do you test for infectious diseases?
    Yes, including malaria, HIV, hepatitis, and COVID-19.
  8. Are pregnancy and fertility tests available?
    Yes, we offer a range of tests for reproductive health.
  9. Can I access my results online?
    Yes, results can be emailed or accessed through our patient portal.
  10. Do you conduct allergy tests?
    Yes, allergic profile tests are part of our lab services.
  1. Do you offer ambulance services?
    Yes, we provide emergency and non-emergency ambulance transportation.
  2. Is your ambulance service available 24/7?
    Yes, our ambulances operate around the clock.
  3. How do I call for an ambulance?
    Dial our emergency/casualty department number 
  4. What areas do you cover?
    We cover Harare and the surrounding suburbs. Additional charges may apply for long distances.
  5. Do you transport patients between hospitals?
    Yes, we provide inter-facility transfers.
  6. Is the ambulance staffed by trained personnel?
    Yes, our ambulances are staffed by trained paramedics and nurses.
  7. What equipment is available in your ambulances?
    We are equipped with oxygen, defibrillators, stretchers, and first aid kits.
  8. Is ambulance service covered by medical aid?
    Yes, most medical aids cover ambulance services. Please confirm with your provider.
  9. Can I book a non-emergency ambulance in advance?
    Yes, scheduled bookings are available for non-urgent transport.
  10. Do you provide ambulance services under the SunMed Scheme?
    Yes, ambulance services are provided once every three months under the Sunmed plan.
  1. Do you have an in-house pharmacy? 
    Yes, our fully stocked pharmacy provides prescription and over-the-counter medications.
  2. Can I refill my prescription at your pharmacy?
    Yes, bring your prescription, and we will assist you with a refill.
  3. Do you sell chronic medication?
    Yes, we stock medication for chronic conditions like diabetes, hypertension, and asthma.
  4. Are your pharmacists available for consultation?
    Yes, our pharmacists provide guidance on medication use and possible side effects.
  5. Do you accept medical aid for prescription drugs?
    Yes, we accept various medical aid plans for prescribed medication.
  6. Can I purchase medication without a prescription?
    Some medications are available over the counter, but others require a doctor’s prescription.
  7. Do you provide emergency medication?
    Yes, we have essential emergency medications available at all times.
  8. Do you stock pediatric medication?
    Yes, we have a range of medications for infants and children.
  1. What is radiography?
    Radiography is a medical imaging technique used to diagnose conditions through X-rays.
  2. Do I need a referral for an X-ray?
    Yes, a doctor’s referral is required for X-ray services.
  3. Is it safe to have an X-ray?
    Yes, X-rays are safe when performed under controlled medical conditions.
  4. How should I prepare for an X-ray?
    You may be asked to remove jewelry and wear a gown; follow your doctor’s instructions.
  5. How long does an X-ray take?
    Most X-rays take only a few minutes to complete.
  6. When will I get my results?
    Results are usually available within 24–48 hours.
  7. Do you perform dental X-rays?
    Yes, dental X-rays are part of our radiology services.
  8. Is medical aid accepted for radiology?
    Yes, we accept medical aid for radiology services.
  9. Are children safe to undergo X-rays?
    Yes, special precautions are taken when X-raying children.
  10. Do you offer specialized imaging like CT scans?
    Please contact our radiology unit for the availability of advanced imaging services.
  1. What is the Sunmed InHouse Medical Scheme?
    It is a comprehensive in-house healthcare package designed to provide affordable and quality medical services.
  2. What services are included?
    The scheme includes emergency care, maternity support, ER drugs, medical procedures, admissions, lab tests, and pharmacy essentials.
  3. Are acute drugs covered?
    Yes, acute medications are included in the package for eligible conditions.
  4. Is ambulance service part of the plan?
    Yes, on some plans, ambulance services are included once every three months.
  5. What dental services are covered?
    Dental consultations, extractions, X-rays, and professional cleaning are included.
  6. Do you offer radiology and scan services under this scheme?
    Yes, essential radiology and scan services are part of the plan.
  7. Is maternity care covered?
    Yes, including NVD (Normal Vaginal Delivery), blood tests, ultrasound scans, and ANC visits.
  8. Who can join the scheme?
    The scheme is open to individuals and families. Contact our team for more details.
  9. How do I sign up?
    You can sign up by visiting our reception or calling our support line.
  10. Are there any exclusions or waiting periods?
    Some exclusions and waiting periods may apply. Full details are available upon registration.
  1. What is an allergic profile test?
    It is a laboratory test that identifies specific allergens causing allergic reactions in your body.
  2. What types of allergens can be tested?
    We test for food, environmental, and drug allergens, among others.
  3. How is the test performed?
    It involves a simple blood draw, which is analyzed for specific allergy markers.
  4. Do I need to fast before taking the test?
    No fasting is required for an allergic profile test.
  5. How long do the results take?
    Results are usually available within 5–7 days.
  6. Do you offer allergy treatment?
    We provide medical advice and management options based on your test results.
  7. Can children take the test?
    Yes, allergic profile testing is safe for children.
  8. Do you accept medical aid for allergy testing?
    Yes, we accept various medical aid plans. Please confirm with our team.
  9. What symptoms suggest I need an allergy test?
    Persistent sneezing, rashes, swelling, digestive issues, or breathing difficulties may indicate allergies, consult a medical practitioner for advice and treatment.
  10. How can I book an appointment for allergy testing?
    You can schedule an appointment via phone or through our website.
  1. Maternity: Operates 24/7
  2. Pharmacy: 7am to 9pm
  3. Dental Surgery: 8am to 5pm
  4. Casualty Department: Operates 24/7
  5. Radiography: 8am to 5pm
  6. Laboratory: 8am to 5pm
  7. Ambulance Services: Operates 24/7
  1. Maternity: Sunningdale 2
  2. Pharmacy: Sunningdale 2
  3. Dental Surgery: Sunningdale 2
  4. Casualty Department: Sunningdale 2
  5. Radiography: Sunningdale 2
  6. Laboratory: Sunningdale 2
  7. Ambulance Services: Sunningdale 2

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